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01 October 2010

Eagle Boys not eager to give refund after stuffing up order at Redbank Plains store for local cabbie

 
MEATY BITE: Jarman Jit Buttar ended up in court after arguing with Eagle Boys staff when his vegetarian pizza, was found to include bacon.
 
 
Bust-up over bacon on veggie pizza
Felicity Caldwell | 1st October 2010
 
  
JARMAN Jit Buttar works hard for his dough but he was left with a bad taste in his mouth after landing in court over a pizza order.
 
Buttar bought a vegetarian pizza from Eagle Boys at Redbank Plains on August 25 but was surprised to discover his dinner contained bacon when he took his first bite.
 
The 33-year-old, who said "anybody can make a mistake", took the pizza back and asked for a refund or a new pizza as he has been a vegetarian his entire life.
 
But Ipswich Magistrates Court heard the store's young employees told Buttar they would not refund the pizza or provide a new one because he had taken a bite.
 
Defence lawyer Shay Duce said the employees laughed at Buttar who became upset and threw a bell on the ground, breaking it.
 
Buttar, who has never been in trouble with the law before, was charged with wilful damage and pleaded guilty in Ipswich Magistrates Court.
 
He was placed on a $500 good behaviour bond for nine months with no conviction recorded.
 
Prosecutor Acting Senior Constable Jo Colston said she was instructed to seek $12 restitution for Eagle Boys for the broken bell.
 
But Ms Duce said Buttar should not have to pay it because he was still out of pocket "about $11 or $12" for the pizza which he never received.
 
Magistrate Haydn Stjernqvist did not order any restitution.
 
The married man works as a taxi driver and told The Queensland Times he ordered a vegetarian pizza expecting that was what he would receive so he did not check it before taking a bite.
 
"I said, if you can't get another pizza can you refund my money?" Buttar said.
 
"She was very rude.
 
"I work hard for my money... I'm your customer and I'm paying for my food and I deserve to get what I ordered."
 
Eagle Boys CEO Todd Clayton disagreed with the version of events and said Buttar refused a refund and an offer to have a pizza remade as compensation.
 
"The safety of Redbank Plains staff and customers was compromised," Mr Clayton said. 
 
Mr Clayton said the outcome in court was appropriate.  
 
 
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COMMENT: Todd Clayton  as the CEO of Eagle Boys does his company no credit by refusing to accept that his staff at Redbank Plains acted in an entirely inappropriate manner by laughing at a customer who complained about a wrongly-made pizza.  Eagle Boys is a national chain whose reputation has been tarnished by treating customers in such a cavalier fashion.  Mr Clayton should apologise to Mr Buttar for the way he was treated.
 

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