The Satellite spoke to commuters at a Goodna bus
stop whose bus arrived 15 minutes late.
IPSWICH bus services will undergo a major restructure after Westside Bus Company buses were labelled as the least reliable in south-east Queensland.
Residents voiced their concern after only 83.26 per cent of Westside buses ran on time in the last financial year.
Transport Minister Rachel Nolan said the restructure would improve reliability, transport connections and include more than 100 new bus stops throughout the city.
"I expect more buses around Ipswich to run on-time as improved timetables roll out in coming months," she said.
"There will be updates to many bus services in the western region around Ipswich."
Ms Nolan said the restructure meant customers would soon have to catch buses from designated stops, rather than the existing hail and ride system.
"Ipswich is one of the last areas in the TransLink network that still has the old-fashioned hail and ride system," Ms Nolan said.
"In order to meet timetables and maintain service reliability, we need buses to stop at regular, designated bus stops rather than stopping randomly along the road."
Ms Nolan said the local bus operator, Westside Bus Company, was making significant investments and improvements to its business including customer service and bus maintenance.
Goodna Councillor Paul Tully said he believed the State Government should consider cancelling Westside Bus Company's contract all together.
"It is appalling that one in six Westside buses fails to arrive on time," he said.
Translink will be releasing more information about the restructure as part of a public education and consultation period starting in coming months.